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Vendor Policy & Guidelines

1. Registration

  • Legal business name and registration number.
  • Contact details and payment settlement account.
  • Proof of product authenticity and ownership rights.

2. Listing Requirements

  • Use accurate product titles, images, and descriptions.
  • Avoid false claims, counterfeit items, or prohibited goods.
  • Maintain transparent pricing and inventory accuracy.

3. Shipping Standards

  • Process orders within 2 business days.
  • Provide valid tracking information.
  • Ensure safe and secure packaging.

4. Returns & Customer Service

  • Follow platform return & refund policy.
  • Respond within 24–48 hours.
  • Maintain performance rating.

5. Fees & Payouts

  • Transparent platform fees.
  • Automatic payouts after completion.

6. Violations

  • Account suspension
  • Listing removal
  • Permanent termination

Product Management

  • Add / Edit products
  • Manage stock
  • Upload images

Orders

  • View new orders
  • Update status
  • Print invoices

Payments

  • Earnings summary
  • Payout history
  • Bank settings

Support

  • Open ticket
  • Live chat
  • Help articles

Last updated: November 2025

1. Registration

Vendors must provide:

  • Legal business name and registration number.

  • Contact details and payment settlement account.

  • Proof of product authenticity and ownership rights.

2. Listing Requirements

  • Use accurate product titles, images, and descriptions.

  • Avoid false claims, counterfeit items, or prohibited goods.

  • Maintain transparent pricing and inventory accuracy.

3. Shipping Standards

  • Process orders within 2 business days unless otherwise specified.

  • Provide valid tracking information and deliver orders promptly.

  • Sellers are responsible for ensuring safe and secure packaging.

4. Returns & Customer Service

  • Vendors must follow WE DO SELL’s return and refund policy.

  • Respond to customer messages within 24–48 hours.

  • Maintain a minimum performance rating to stay active on the platform.

5. Fees & Payouts

  • Platform service fees, commissions, or payment charges (if any) will be shared transparently.

  • Payouts are issued automatically to the vendor’s registered account after order completion.

6. Violations

Failure to comply with policies may result in:

  • Account suspension

  • Listing removal

  • Withheld payouts or permanent termination

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