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Vendor Policy & Guidelines
1. Registration
- Legal business name and registration number.
- Contact details and payment settlement account.
- Proof of product authenticity and ownership rights.
2. Listing Requirements
- Use accurate product titles, images, and descriptions.
- Avoid false claims, counterfeit items, or prohibited goods.
- Maintain transparent pricing and inventory accuracy.
3. Shipping Standards
- Process orders within 2 business days.
- Provide valid tracking information.
- Ensure safe and secure packaging.
4. Returns & Customer Service
- Follow platform return & refund policy.
- Respond within 24–48 hours.
- Maintain performance rating.
5. Fees & Payouts
- Transparent platform fees.
- Automatic payouts after completion.
6. Violations
- Account suspension
- Listing removal
- Permanent termination
Product Management
- Add / Edit products
- Manage stock
- Upload images
Orders
- View new orders
- Update status
- Print invoices
Payments
- Earnings summary
- Payout history
- Bank settings
Support
- Open ticket
- Live chat
- Help articles
Last updated: November 2025
1. Registration
Vendors must provide:
Legal business name and registration number.
Contact details and payment settlement account.
Proof of product authenticity and ownership rights.
2. Listing Requirements
Use accurate product titles, images, and descriptions.
Avoid false claims, counterfeit items, or prohibited goods.
Maintain transparent pricing and inventory accuracy.
3. Shipping Standards
Process orders within 2 business days unless otherwise specified.
Provide valid tracking information and deliver orders promptly.
Sellers are responsible for ensuring safe and secure packaging.
4. Returns & Customer Service
Vendors must follow WE DO SELL’s return and refund policy.
Respond to customer messages within 24–48 hours.
Maintain a minimum performance rating to stay active on the platform.
5. Fees & Payouts
Platform service fees, commissions, or payment charges (if any) will be shared transparently.
Payouts are issued automatically to the vendor’s registered account after order completion.
6. Violations
Failure to comply with policies may result in:
Account suspension
Listing removal
Withheld payouts or permanent termination